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Privacy Policy

Last Updated: May 7, 2024

The Mail Haus (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://themailhaus.com (the “Site”) and use our printing, mailing, and digital marketing services.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”). This includes:

  • Contact Data: Name, business name, email address, phone number, and physical address provided via our contact forms or “Request a Quote” features.
  • Project Data: Mailing lists, design files, and recipient data uploaded for fulfillment services.
  • Marketing & Tracking Data: Information collected via cookies, pixels, and tracking technologies (e.g., SocialMatch, LEADMatch, QR code tracking, and call/text tracking).
  • Technical Data: IP address, browser type, and operating system collected automatically when you browse our Site.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your printing and direct mail orders.
  • Manage and clean mailing lists (NCOA updates, duplicate removal).
  • Execute digital integration services, including social media retargeting and “Informed Delivery” emails.
  • Track the performance of mail campaigns (e.g., call tracking and website visitor identification).
  • Respond to inquiries and provide customer support.
  • Improve our website and service offerings.

3. Data Shared by Our Clients

In our role as a service provider, we receive mailing lists and recipient data from our clients.

  • Confidentiality: We treat all client-provided mailing lists as strictly confidential.
  • Usage: We use this data solely to perform the services requested by the client. We do not sell or rent client mailing lists to third parties.

4. Digital Tracking and Retargeting

Our Site and services use advanced tracking tools to bridge physical and digital marketing:

  • LEADMatch & Retargeting: We may use cookies and pixels (such as Google and Facebook) to identify website visitors and serve retargeting ads or trigger follow-up mailings.
  • Call/Text Tracking: If you use a campaign-specific tracking number, we may record the call or log the text and contact information to provide you with lead data.
  • Informed Delivery: We coordinate with the USPS to provide digital previews of mail pieces to recipients.

5. Sharing Your Information

We may share your information with third parties only in the following circumstances:

  • Service Providers: With vendors who assist in our operations (e.g., USPS, shipping carriers, and digital advertising platforms).
  • Legal Requirements: If required by law, subpoena, or to protect the rights and safety of The Mail Haus and our users.
  • Business Transfers: In connection with a merger, sale of assets, or acquisition.

6. Your Choices and Opt-Outs

  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies.
  • Marketing Emails: You may opt-out of receiving promotional emails from us by following the instructions in those emails.
  • Do Not Track: Our website currently does not respond to “Do Not Track” signals.

7. Security of Your Information

We implement industry-standard security measures, including temperature-controlled environments and secure digital infrastructure, to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., USPS, social media platforms). We are not responsible for the privacy practices or content of these third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last Updated” date at the top of this page.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

The Mail Haus 1920 Radisson St Green Bay, WI 54302 Phone: (920) 338-9198 Email: info@themailhaus.com